Shipping policy
At spreadsheetcnfans.com, we strive to ensure that your shopping experience is as seamless as possible. Please take a moment to review our Shipping Policy, which outlines the details about shipping procedures, fees, and delivery timelines.
1. Shipping Methods
We work with reliable third-party shopping agents to deliver your products. Once your order has been processed and the items are ready for international shipment, they will be sent through trusted global carriers.
The shipping methods we offer include:
- Standard International Shipping
- Expedited Shipping (where available)
Shipping times may vary depending on the delivery location and selected shipping method.
2. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. You will be informed of the shipping costs during the checkout process, before completing the payment.
Please note that shipping costs are separate from product prices and may be subject to additional charges based on the size and weight of the items.
3. Order Processing Time
Once you place an order through one of our third-party shopping agents, it typically takes 1–3 business days for your order to be processed and prepared for shipping. After processing, the shipment will be dispatched based on the selected shipping method.
During peak periods (such as holidays), processing times may be slightly longer, but we aim to minimize delays.
4. International Shipping & Delivery Time
We offer international shipping to most countries. Estimated delivery times are as follows:
- Standard Shipping: 10-20 business days
- Expedited Shipping: 5-10 business days (where available)
These timeframes are estimates and may vary based on your location, customs processes, and unforeseen circumstances such as weather or carrier delays. Please allow extra time for delivery during busy seasons or holidays.
5. Customs Duties & Taxes
All international orders may be subject to customs duties, taxes, or other fees imposed by your local government. These fees are the responsibility of the customer and will not be covered by spreadsheetcnfans.com.
It is your responsibility to research and understand any import restrictions, customs duties, and tax obligations that may apply to your country before placing an order.
6. Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your package's status directly through the carrier's website.
If you have any issues with tracking or need assistance, please contact us at spreadsheetcnfans@hotmail.com, and we will be happy to assist you.
7. Shipping Address
Please ensure that your shipping address is accurate and complete before completing your order. We are not responsible for any errors in shipping due to incorrect or incomplete addresses provided by the customer.
If you need to modify your shipping address, please contact us as soon as possible. Once the package has been shipped, we are unable to make changes to the delivery address.
8. Delivery Issues & Lost Packages
While we take all necessary precautions to ensure your order reaches you safely, sometimes delivery issues may arise due to shipping carrier delays, address issues, or unforeseen circumstances. If your package is lost or delayed, please contact us immediately.
We will work closely with the carrier to investigate the issue and resolve it as soon as possible. If the package is confirmed as lost, we will assist you with filing a claim with the carrier, if applicable.
9. Returns & Exchanges
We currently do not handle direct returns or exchanges. However, if your item arrives damaged or there is a significant issue with the product, please reach out to our customer support team at spreadsheetcnfans@hotmail.com, and we will assist in coordinating with the third-party agent for a resolution.